Sales Operations Administrator

Pasig City, Metro Manila, Philippines

Qualifications: 

  • Experience with logistics processes, systems and solutions.
  • Experience in sales operations
  • Solid PC operational knowledge along with Microsoft Office applications experience and CRM system.
  • Effective presentation and customer relations skills
  • Strong oral and written communication skills in English is a must
  • Good analytical skills with attention to detail.
  • Goal oriented, self-disciplined, and self-motivated to produce results.
  • Good problem solving and negotiation skills.
  • Must work on US business hours shift.

Key Responsibilities: 

  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
  • Resolve issues in a timely manner via implementing effective and efficient solution
  • Extract data and guides to help the sales team
  • Assist providing troubleshooting help, account and order status information and other relevant concerns from customers
  • Maintain ZOHO CRM system and create campaigns for business customers.
  • Prospecting for new business, up-selling/expanding sales on existing customers.
  • Analyze customer’s needs and propose solutions.
  • Prepare purchases and sales documents 
  • Respond to incoming leads to build and maintain a pipeline.
  • Liaise with customers, distributors, shippers and internal departments to effectively manage sales and operations.
  • Perform daily sales operations such as quotation preparations and product presentation.
  • Maintain ZOHO CRM system
  • Analyze customers ‘needs and propose solutions
  • Prepare purchases and sales documents
  • Perform daily sales operations such as quotation preparations and product presentation.
  • Provide end-to-end Sales process to customers - which includes Demo, Sending Quotation and Invoice, Handling Dispatch, Providing After Sales
  • Upselling for existing customers