How Do I File a Claim with Order Protection?
Please note: Claims can only be filed if you purchased Order Protection when placing your order.
How Long Does It Take for My Claim to Get Resolved?
You’ll typically receive a response within an hour, and most claims are resolved the same day. OrderProtection.com offers 24/7 support, so you can expect timely communication at any time.
I Didn’t Add Order Protection to My Order, but I Need to Make a Claim.
Nixplay is not liable for shipping issues if Order Protection was not purchased. Reorder requests may be denied at Nixplay’s discretion. For assistance, please contact support@nixplay.com.
How Long Do I Have to File a Claim?
Claims can be submitted within 30 days from the date of your order, depending on the type of claim.
What Is Order Protection?
OrderProtection.com safeguards your purchase from common issues during shipping, including loss, damage, theft, incorrect items and missing items.
If you don’t purchase Order Protection, Nixplay cannot be held responsible for these issues. Filing a claim is quick and easy—just a few clicks—and approved claims result in a refund or reshipment. To ensure coverage, toggle on Order Protection in your cart before checking out.
How Do I Purchase Order Protection?
In your cart, there’s a toggle to turn Order Protection on or off. If protection is turned on, it will appear as a line item at checkout.
What Does Order Protection Cover?
OrderProtection.com covers the following issues:
- Lost packages
- Shipping damage
- Theft
- Incorrect items
- Missing items